vc999's Privacy Policy
Your personal information is extremely important to us. This document explains how vc999 collects, stores, and protects your information.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the vc999 platform. By using the vc999 website (https://vc999.mom), you are considered to have read, understood, and agreed to the terms of this Policy.
vc999 is a trusted online gaming platform in Bangladesh. We believe every player should have full control over their personal information. That is why we manage your data while maintaining the highest security standards.
This Policy may be revised from time to time. We will notify you of any significant changes by email or through a notice on the platform. Continued use of vc999 after any changes will be considered your acceptance of the updated Policy.
This Policy applies only to information collected within the vc999 platform. vc999 is not responsible for the privacy practices of third-party websites or services.
What Information We Collect
Personally Identifiable Information
During account registration and verification, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Identity document details (when identity verification is required)
Financial Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Payment method type
Card or payment details are not stored directly on our servers.
Technical & Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and version
- Operating system
- Session duration and page view data
- Cookies and similar tracking information
Gaming Activity Information
To improve your gaming experience, we record:
- Play history and preferred games
- Bet amounts and results
- Bonus and promotion usage details
- VIP level and rewards program information
Purpose of Information Use
vc999 uses the information we collect for the following legitimate purposes:
3.1 Account & Service Management
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals
- Managing gaming activity and confirming results
- Providing bonuses and promotions
- Customer support via live chat and email
3.2 Security & Fraud Prevention
- Detecting unauthorized access and fraud
- Complying with anti-money laundering (AML) regulations
- Protecting the security and integrity of the platform
- Preventing minors from participating
3.3 Service Improvement & Personalization
- Recommending games based on your preferences
- Improving platform performance and user experience
- Sending relevant offers and notifications (with your consent)
- Diagnosing and resolving technical issues with the service
Cookies & Tracking Technologies
The vc999 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential Cookies: Required to maintain login sessions and run core platform functions. Without these, the platform cannot operate properly.
- Functional Cookies: Used to remember your language, region, and preferences.
- Analytics Cookies: Collect anonymous data about platform usage, which helps us improve the service.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functions.
Information Sharing with Third Parties
vc999 does not sell your personal information to any third party. In the following limited circumstances, some information may be shared with specific parties:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete transactions.
- Technology Partners: Technology providers that support gaming software and platform operations work under strict confidentiality agreements.
- Legal Obligations: Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
- Fraud Prevention: We cooperate with relevant authorities to investigate potential fraud or illegal activity.
Any third-party partner is required to use your information only for specified purposes and in accordance with vc999's protection standards.
Data Security Measures
vc999 applies industry-standard security technologies and practices to protect your personal information:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, preventing third-party access.
Password Hashing
Passwords are never stored in plain text — strong cryptographic hashing algorithms are used.
Access Controls
Strict internal access policies — only authorized staff can access specific, necessary information.
Regular Security Reviews
Regular system testing and audits are conducted to identify security vulnerabilities.
Data Retention Period
vc999 retains your information only for as long as necessary. Retention periods for different types of information are outlined below:
- Account Information: For as long as the account is active, and for the period required to meet legal obligations after the account is closed.
- Transaction Records: For the period prescribed by applicable law, as required by financial regulations and fraud investigations.
- Gaming History: For the period required for responsible gaming monitoring and dispute resolution.
- Communication Records: To maintain support history and facilitate resolution of future issues.
Once legal or business requirements have been met, we securely delete or anonymize your information.
Your Rights Over Your Information
As a vc999 user, you have the following rights over your personal information:
8.1 Right to Access Your Information
You can find out at any time what information we hold about you. To do so, contact us at [email protected].
8.2 Right to Correct Your Information
If any of your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or via our support team.
8.3 Right to Request Account Closure
You may request to close your account. Upon closure, your marketing communications subscription will be automatically cancelled, though some information may be retained for the required period to meet legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, you can unsubscribe at any time. This can be done through your account settings or via our support team.
If there are any constraints in processing your request, we will inform you clearly and arrange an alternative solution.
Protection of Minors
vc999 is an adult gaming platform. This service is available only to individuals aged 21 or above.
We do not knowingly collect any information from minors. If it comes to our attention that a minor has created an account or provided information, we will immediately close that account and delete the associated information.
We verify age as part of the identity verification process. If a parent or guardian believes their child has registered on this platform, please contact us at [email protected].
Policy Changes & Updates
vc999 periodically reviews this Privacy Policy and updates it when necessary. Changes may be made due to:
- Addition of new services or technologies
- Legal or regulatory changes
- Improvements to security practices
- User feedback and suggestions
For any significant changes, we will notify you by email to your registered address or through a notice on the platform. Continued use of vc999 after any changes will be considered your acceptance of the updated Policy.
To review previous versions or if you have questions about any changes, please contact our support team.
Contact & Complaints
Privacy-Related Contact
If you have any questions, concerns, or complaints about this Privacy Policy, our support team is always ready to help:
- Live Chat — 24/7 support in Bengali and English
- [email protected]
We take all privacy-related requests seriously and aim to respond as promptly as possible.